Patient Assistance Advocate

Job description

Location: Remote Position Pay Range: $16.72 - $27.86 Position Summary: Will work with patients and clinics to provide financial assistance to make medications affordable for patients. Key Performance Areas: KPA 1 – Patient Assistance Submit financial assistance applications for AON patients. Follow up on submitted PAP requests for updates. Assist patients with financial assistance through manufacturers and foundations. Follow up with patients through the entire assistance processs and submit renewals when indicated. KPA 2 – Customer Service: Incoming and outgoing calls/emails to patients. Routing of calls to appropriate staff. Answering patient/clinic questions regarding delivery status, Rx updates, etc. SP follow-up to assure orders are being processed efficiently. Scheduling deliveries. KPA 3 – Backup to pharmacy staff Will monitor daily activities and provide backup support where needed, including PA, , SP follow-ups, BV and claims adjudication as needed. KPA 4 – Education & Training Responsible for keeping up on all applicable training and education for maintenance of permit. Providing PAP training to new hires when required. Will follow up daily to see which grants/foundations...