POS Support, Sr Associate - Positouch

Job description

Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com . Summary: The Positouch POS Support Associate provides technical support for Positouch POS systems and credit card terminals. This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service. Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction. Responsibilities: - Listen attentively to customer needs and concerns; demonstrate empathy while building rapport. - Identify and resolve terminal/POS system issues through logical troubleshooting. - Analyze call logs to identify trends and underlying problems. - Provide solutions by guiding merchants through corrective steps. - Research and resolve credit card terminal issues for merchants and external sales partners. - Receive and resolve inbound call...