Guest Services Coordinator

Job description

Description As our Guest Services Coordinator , you will cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests who come to the office with questions and concerns. This is a seasonal position from May to October. Requirements: - Greet and establish rapport with guests - Field resort comments, suggestions, and complaints to the Resort Manager - Check guests in and out for their reservations, both at the front desk and in drive-thru kiosks - Help guests with their golf cart reservations and explain the rules and regulations of renting a golf cart - Perform general administrative duties such as answering phones, responding to emails, copying, faxing, and filing - Complete and maintain resort records, reports, and files - Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc. - Ensure office supplies are sufficiently stocked and prepare supply orders as needed - Assist with the preparation of marketing materials Job Qualifications: The physical demands described here are representative of those that must be met by an employ...