Call Center Specialist (Bilingual English/Spanish)

Job description

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more. This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. DUTIES: - Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers - Communicate effectively in English and Spanish - Maintain professional judgment, especially during crisis calls - Respond to calls promptly - Manage and de-escalate calls from individuals in crisis - Triage calls for appropriate responses, referrals, and documentation - Provide case management/referral services - Apply quality standards to all calls and meet program deadlin...