Customer Advisor_IT_DS_IB

Job description

General information Name: Customer Service Advisor (Italian Speaking): Location: ONE Lochrin Square, Edinburgh: Business unit: FU-IBU Working time: Full-Time Type: Customer Service: Description & Requirements: About Us Since 2014, Trip.com 's Customer Support Centre has expanded to include 15 global customer support centres worldwide. By collaborating across all our global sites, we are able to provide customer support in more than 20 languages and across 13 product lines, catering to the diverse needs of travellers around the world. With over 30,000 employees in 30 countries, and Customer Service Centres in Japan, Korea, the UK, and the Philippines, we provide 24/7 support in 19 languages. Our mission is simple: to make every journey the best it can be, at the best possible price. T he Role As a Customer Service Advisor, you’ll be the voice of Trip.com - helping travelers with everything from hotel bookings to flight queries while delivering exceptional service across phone, chat, and email. Location: 1 Lochrin Square, Edinburgh (On-site) Hours: Full time, 37.5 Hours per week. What You’ll Do: - Deliver outstanding customer service with empathy and professionalism via phone, chat,...