Product Support Specialist - Chemical Manufacturing

Job description

Description Job Title: Product Support Specialist: Location: Newark, DE: Department: Technical Services Reports to : Supervisor of Technical Support __________________________________________________________________________________________________ Position Summary: We are seeking a knowledgeable and detail-oriented Product Support Specialist to join our dynamic team. The ideal candidate will be responsible for supporting LaMotte’s chemical reagent products and services, providing technical support for those products, and assisting customers in understanding the applications and uses of our products. This role requires a combination of scientific knowledge and exceptional communication skills to bridge the gap between our products and our customers’ needs. Job Responsibilities: · Product Expertise: Develop in-depth knowledge of our chemical reagents, including their properties, applications, and regulatory requirements. · Customer Support: Provide technical assistance and guidance to customers via phone, email, and chat regarding product selection, usage, and safety protocols. · Market Analysis: Analyze market trends, competitor products, and customer feedback to help inform product...