IP Renewals Service Manager

Job description

Job Purpose Job Purpose: We are seeking an experienced and client-focused IP Renewal Service Manager to own and nurture a portfolio of key client relationships. In this pivotal role, you will serve as the central point of contact for all renewal-related activities, driving customer satisfaction and retention. The ideal candidate will be a strategic partner to our clients, anticipating their needs and ensuring the seamless, timely, and accurate management of their valuable intellectual property assets. This position requires deep industry knowledge, exceptional problem-solving abilities, and a proven track record of managing complex client accounts within the IP sector. About Protect: We help Protect our customers’ ideas and innovations Job Overview: Key Responsibilities: - Act as the primary relationship owner for a dedicated portfolio of customer accounts, serving as the main point of contact for all renewal-related inquiries from both clients and internal teams. - Proactively manage and monitor multiple customer accounts, ensuring timely delivery of all communications and projects. - Drive customer retention and satisfaction by understanding and anticipating client needs, providi...