Multinational Team Manager

Job description

As a Multinational Team Manager, leading a team of Client Service Executives (CSEs), you will be responsible for managing a portfolio of multinational accounts, including Captive and Reinsurance programmes, ensuring that service standards are consistently met or exceeded. You will oversee the end-to-end process for select accounts, working closely with your team to ensure all administrative activities are completed on time and to the highest quality. Key Responsibilities: 1. Managing Team Performance 2. Multinational Advocacy 3. Driving Change - Guide and support team members in Multinational account handling activities for both New and Renewal business. ensuring accuracy and timeliness; premiums are debited and policies are issued promptly. - Ensure timeliness is evidenced through adherence to KPI’s, especially in preparation of processing instructions for Operations, Credit Control, Reinsurance, and local offices, both at an individual and team level - Ensure Team are working to high accuracy levels through Quality Review Framework; using the data to identify gaps in competency or process and then working to close these across team or individual performance. - Develop and influen...