Solutions Specialist Must Reside in MA., Remote

Job description

Job Type: Full Time Hours: M-F 8-6 Sat 8-1 Salary: $17.00 Hourly About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. About the Position: Solution Specialists will assist our customers by owning the consumer’s journey, handling inquiries and concerns, and seeing them through to resolution via omnichannel support (phone, email, chat, SMS). In addition to record-keeping and database maintenance, Solution Specialists will primarily assist residential and small business customers with energy efficiency and decarbonization initiatives. Solution Specialists will m...