Director, Client Management - Denial Management - Remote

Job description

Job Purpose The Director, Client Management will oversee the operational structure and implementation of the Denial Management client service operational requirements, responding to the client and business needs impacting the performance Division’s work product. This position will define and manage process review related to improving operational outcomes, recommendations for efficiencies, and staff performance to ensure efficient functioning of day-to-day business processes. Duties and Responsibilities: - Oversee Client Managers to ensure organizational goals are appropriately prioritized and defined - Help define and improve the internal processes of the department - Define and oversee revenue cycle performance goals and metrics - Utilize domain knowledge and feedback from internal and external sources to ensure all needs related to Claim and Authorization Denials are met - Help innovate solutions, effectively target, identify, and manage inventory - Manage additions and/or reallocation of current staff/processes to ensure client needs are being addressed - Define client-centric projects and ensure the evolving AR goals of the client and business are met - Assist with the design a...