Escalation Lead

Job description

SEE how you can make a difference! Be part of an innovative company that cares about its associates and helps members enjoy the wonders of sight through healthy eyes and vision. Versant Health provides vision care to 37 million members nationwide! To ensure your continued success we provide opportunities for advancement and development. Our associates remain engaged through a comprehensive compensation and benefits package which includes health and dental insurance, tuition reimbursements, 401(k) with company match, pet insurance and FREE vision insurance for you and your family. Scope and Purpose of Position: The Escalation Lead has accountability for handling sensitive concerns, most requiring immediate attention, from a variety of sources for the Provider Relations Team. Essential Functions: - Responsible to support Provider Relations Team with daily challenges - Provide feedback and coaching as needed with demonstrated proficiency in Conflict Resolution and Mediation Skills along with quality training as needed in regards to improvements in handling calls - Follow-up with challenges from external providers, groups, and internal partners. - Responsible for team metrics to ensure...