Customer Service Representative

Job description

Schedule: Mon-Fri 8am-4:30pm Compensation: $24 per hour: ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s): guidelines. inaccuracies; finds root cause and takes initiative to correct for the customer. - Responds professionally and timely to inquiries, issues, concerns of Holman’s customers. - Addresses carrier concerns; completes action items; resolves issues within policy and stated - Investigates any errors in the inbound (IB) and outbound (OB) process that lead to - Captures revenue for special requests and for daily activities based on the rates established - Generates various reports as necessary for account status tracking purposes. - Maintains electronic customer files in accordance with record retention requirements. - Reliable attendance at scheduled shifts. - Performs all duties in conformance to appropriate safety and security standards. - Performs all other duties as assigned or needed. POSITION QUALIF...