Executive Resolutions Crew Member

Job description

Job DetailsJob Location: UT Corp - Orem, UT 84057Education Level: High SchoolSalary Range: $45,000.00 - $60,000.00 SalaryION Solar is one of the nation's fastest-growing, full-service residential solar companies, with a presence in eight states and a workforce of over 700 employees. Our mission is to provide homeowners with a simple, affordable way to switch to solar energy. As an Executive Resolutions Specialist, you will play a crucial role in addressing and resolving homeowners' concerns, ensuring the smooth progression of their solar projects in a timely and effective manner. This position requires a high level of customer service expertise and problem-solving skills to ensure customer satisfaction and retention. Duties/Responsibilities: Respond to a high volume of inbound and outbound calls promptly and professionally. Utilize predefined communication scripts to address various topics and maintain consistent service quality. Identify customers' needs, clarify information, conduct thorough issue research, and provide appropriate solutions or alternatives. Cultivate and maintain strong, long-term relationships with customers, going the extra mile to engage and ensure their satis...