Head of IT Command Centre

Job description

The Head of IT Command Centre provides strategic and operational leadership to maintain production stability and service continuity across the enterprise. Serving as the executive shield for all production operations, this role defines strategy, drives operational efficiency, and ensures both reactive and proactive measures deliver measurable results. This position leads a team of 50+ professionals, manages vendor relationships, and establishes KPIs and performance metrics to continuously improve service reliability and operational resilience. This role combines strategic vision, process ownership, governance, and people leadership to deliver uninterrupted services, robust incident response, and continuous improvement across global IT operations. Key Responsibilities: - Strategic Leadership & Operational Efficiency - Define and execute strategies for production stability and service continuity. - Drive operational efficiency through process optimization and automation. - Establish and monitor KPIs and metrics to measure success and identify improvement areas. - Major Incident Management Ownership - Lead and manage the entire Major Incident Management function globally. - Create and...