Product Engagement Specialist

Job description

About the Role As a Product Engagement Specialist on the User Operations team, you will help shepherd smooth, successful product launches across internal support teams and external partners. You will coordinate readiness efforts end-to-end while also building scalable systems that increase the efficacy of that end-to-end process. This is a high horsepower role spanning launch execution, enablement, and systems building—focused on durable mechanisms, rather than brute forcing your way into a successful launch. This role is based in San Francisco, CA (hybrid: 3 days in office) and offers relocation assistance. In this role, you will: Coordinate product launches across both internal and external teams to ensure seamless execution and support readiness. Build the mechanisms that make launches and feedback scalable; automation, playbooks, operating procedures, taxonomies, dashboards, and routing so your impact compounds over time instead of resetting every launch. Prototype and implement automation (scripts, queries, dashboards, low-code tools, and LLM-enabled workflows) to replace manual launch and feedback processes. Develop scalable feedback loops that ingest signals from support cha...