Food Service Associate, Amici Italia (Full-Time; Varied)

Job description

Harrah’s Cherokee Casino Resort Position Description POSITION TITLE: Food Service Associate: DIVISION: Food and Beverage DEPARTMENT: The Smokehouse Coop, Guy Fieri, Selu Garden Cafe, Italian GRADE/FLSA STATUS: H8 - Non-Exempt: BADGE TYPE/COLOR: Key - Blue: REPORTS TO: Supervisor, Food Service SUPERVISES: N/A: JOB SUMMARY: Provide excellent service to restaurant guests. JOB ESSENTIAL DUTIES AND RESPONSIBILITIES: Greet guests; provide guests with menus Take guests' food and beverage orders; give orders to kitchen personnel Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts Deliver checks, handle cash, and comp check transactions Two-minute table turn times: Build relationships with guests: Ensure service recovery activities: Delight our guests with outstanding service Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions Take drink orders, communicate with the bartender, and present drinks to guests Handle money according to procedure: Complete pre-,...