LEAD VALET

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US. Don’t just work. Work Happy. A career in gaming? At Hollywood Casino Aurora, we think you'll enjoy an exciting industry, fast paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry. An individual could be successful if they possess the following. WE LOVE OUR WORK. Summary: The Lead Valet is responsible for supervising valet operations and team members, ensuring efficient, safe, and courteous parking services for all guests. This role serves as the primary point of contact for the valet team during shifts, monitors operational efficiency, and maintains high standards of guest service. Supervise valet team members during assigned shifts. Coordinate vehicle parking, retrieval, and guest service to ensure smooth operations. Train and mentor valet team members on service standards, safety procedures, and company policies. Ensure valet tickets and records are accurately managed and reconciled. Monitor vehicle staging areas, keys, and parking lots to maintain safety and organization. Handle guest inquiries, requests, and complaints professionally and promptly. Communicate eff...