Service Advisor

Job description

Description Mercedes-Benz of Anchorage | Luxury Service Drive | High-Volume | $80K–$120K+ Opportunity Mercedes-Benz of Anchorage is looking for a strong Service Advisor who can manage the drive, communicate clearly with guests, and keep work moving through the shop. This role sits at the center of the operation. You control the guest experience, the repair order, and the flow between the customer and the technician. If you are organized, communicate well, and can handle a fast-paced service environment, this is a solid opportunity. About the Store: Mercedes-Benz of Anchorage serves a loyal customer base that expects professionalism, clarity, and follow-through. As part of Swickard Auto Group, we operate with structured processes, strong support teams, and a focus on consistent execution. What You’ll Do: - Greet guests and perform vehicle intake - Write and manage repair orders from start to finish - Clearly explain maintenance and repair recommendations - Provide accurate estimates and timelines - Communicate with technicians on diagnostics and repair status - Keep guests informed throughout the repair process - Close repair orders with accuracy and professionalism - Build long-ter...