Quality Assurance Specialist

Job description

Position Summary: The Quality Assurance Specialist is responsible for implementing and maintaining effective programs to ensure compliance with applicable quality standards for all components of WeCARE operations. The position is also responsible for identifying, developing, coordinating and facilitating staff training programs designed to enhance operational efficiencies and program outcomes. What You'll Do: - Develop and initiate standards, tools, processes and methods for evaluating efficiency and effectiveness of program operations and services. - Perform internal audits on WeCARE departments in areas of documentation, imaging, phone follow-up, record-keeping, and timeliness of services. - Conduct surveys and focus groups of participant satisfaction within different elements of WeCARE services and share results with WeCARE leadership in order to develop plans for improvement. - Design, execute and close preventive and corrective action plans resulting from internal and external audits. - Identify potential areas of vulnerability and risk and provide general guidance on how to avoid or deal with similar situations in the future. - Design, administer, analyze and report the resul...