Retail Supervisor - Grand Ole Opry

Job description

As a Retail Supervisor, you'll lead the sales team to deliver exceptional service, showcase our merchandise, help guests appreciate our musical legacy. You'll support retail management in daily operations, including guest service, sales and merchandising, and financials. Our retail locations range from traditional gift shop environments to live performance venues. As the ideal candidate you'll thrive in energetic, live music environments and model teamwork, service, and integrity to foster a positive and productive workplace. You'll motivate your team to deliver exceptional service to guests through unforgettable experiences. Reports to Retail Manager. - Supervise daily retail operations. Guide team in actively merchandising. Keep the sales floor fully stocked, visually appealing, with apparel neatly folded and properly sized, following brand merchandizing SOPs - Lead engaging pre-shift meetings that establish clear expectations, including staff assignments and break schedules. - Ensure staff is executing all service programs, as directed by department leadership, including up-selling, average checks, units per transaction goals, and conversion. - Fulfill various retail roles as ne...