Retail Office Associate

Job description

🎯 Start Here. Build a Career in Customer Experience! About the Role: As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management. Qualifications: Responsibilities: - Previous experience in customer service (retail or call center preferred) - Strong phone etiquette and active listening skills - Proficiency in Microsoft Word, Excel, and PowerPoint - Ability to multi-task, stay organized, and work with urgency - Confident problem-solving and interpersonal communication skills - A high school diploma or GED - Greet and assist guests in a professional, welcoming manner - Open and manage new guest accounts; explain products and services - Process customer transactions in person and over the phone - Follow up with customers regarding their financed accounts - Resolve concerns, answer questions, and direct inquiries appropriately - Maintain accurate customer records and process payments - Collaborate with team members to ensur...