CONSOLE OPERATOR

Job description

Overview JOB SUMMARY: The Console Operator is primarily responsible for rapid accurate and courteous processing of intercommunication systems. Responsibilities: POSITION SPECIFIC DUTIES (other duties may be assigned) Answers incoming calls, screens and forwards as appropriate. Provide friendly competent customer service on the telephone and in person with staff, patients, medical staff, peers, administrators and other customers. Answer and process all incoming calls from X-tend Phone System in a timely manner Maintain accurate directory information. Shares information changes or messages concerning On-Call schedule with fellow operators. Maintain department equipment, which includes: Consoles, PC, handsets, headsets, maintains and clean workstation at the end of each shift, logging off any console not in use. Follow hospital and department policies & procedures/ safety policies & procedures. Maintains professional attitude and appearance; wears nametag. Attends assigned classes and meetings reads assigned material. Announce all codes/ Monitor all alarms: code blue, code red, triage. Maintain list of house staff and location, maintain patient name and location, list on-call staff fo...