Reception Supervisor- London

Job description

La Petite Maison London is seeking an exceptional Reception Supervisor to lead our front-of-house reception team and deliver an outstanding first and last impression for our guests. Renowned for our French-Mediterranean cuisine, elegant atmosphere, and impeccable service, LPM offers a fast-paced, high-profile environment where attention to detail and warm hospitality are paramount. The Role: As Reception Supervisor, you will oversee the daily operation of the reception area, ensuring seamless guest flow, flawless reservations management, and a consistently elevated guest experience. Key Responsibilities: Supervise and motivate the reception team to deliver refined, welcoming service Manage reservations using 7Rooms, including VIPs and special requests Coordinate closely with management, floor teams, and the kitchen to ensure smooth service Handle guest enquiries, feedback, and complaints with professionalism and discretion Maintain accurate records, seating plans, and shift coverage Uphold La Petite Maison’s brand standards and service culture at all times About You: Previous experience in a Reception Supervisor or Senior Host/ Hostess role within a premium or fine-dining restauran...