Project Team Lead

Job description

Project Team Lead (Onsite – Chandler, AZ) Diversified Services Network, Inc. (DSN): Diversified Services Network, Inc. (DSN) is seeking a Project Team Lead to support operations in Chandler, Arizona. This role will serve as the primary point of contact for coordinating daily activities, supporting staff performance, and ensuring high-quality service delivery in a fast-paced, client-facing environment. Key Responsibilities: - Serve as the primary point of contact for issue resolution and escalation related to Intake Specialists - Conduct weekly check-ins with client leadership to review staff performance and address any concerns - Provide timely resolution to operational issues; develop and implement corrective action plans as needed - Coordinate communication, updates, and task assignments between staff and client stakeholders - Ensure staff understands and follow all process updates and operational procedures - Monitor daily operations and service delivery to ensure quality, accuracy, and timeliness - Assess staffing levels and capacity across locations and recommend adjustments as needed - Support a collaborative, team-oriented environment while maintaining high performance stand...