E-services Product Manager (H/F)

Job description

WHAT IMPACT YOU CREATE AT CHANEL: You will lead the vision, roadmap, and performance of Chanel's eServices across Europe, including appointment booking, queue management, and client events. This key role drives scalable, value-driven product development within our omnichannel strategy, ensuring a cohesive European core model. Product Vision & Roadmap: - Define and continuously refine the European eServices product vision. - Build, prioritise, and defend a clear, value-based roadmap. - Balance core model scalability with justified market adaptations. - Lead discovery phases to validate structural product evolutions. - Conduct competitive analysis, benchmarking, and functional/UX studies on competitor websites and in-store to propose enhancements. Governance & Stakeholder Alignment: - Act as the European product lead and drive cross-functional collaboration across Vendor, Divisions, Internal partners, Markets, and IT. - Consolidate and structure market needs into strategic priorities. - Prepare arbitration materials for senior leadership when required. - Ensure clear ownership boundaries between IT and Business. Delivery & Operational Excellence: - Oversee integrations and ensure tec...