Operational Branch Services Officer

Job description

Description Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join on our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee. Weekly Working Hours: 40: Under direct supervision: Provides quality service to customers. Promotes sales of Bank services and products. Essential Functions: Customer Service - Deliver 5 Points of Service to external customers. (Your Community Banker, Sundown Rule, it’s your time, 24hrs or bust, Statement of fact, everybody makes a difference) - Adhere to QIS standards minimum 95%. - Actively contributes to team success through clear, effective communication with Co-workers. - Make outbound service or sales calls via telephone and written correspondence as directed by CSM. Sales Support: - Meets goal of $110/FTE per month on average. - Assist CSM with internal sales activity for new product and service referrals. - Provide coverage for operations and platform activities, including completion of necessary paperwork as...