Customer Service Representative (NE)

Job description

Freight Forwarding- Operations and Customer Service Agent Job Description: We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions. The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES: documentation/information needed for the SOP are provided• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing in order to ensure proper execution to the transportation files information is guaranteed (capacity and cost) to be utilized upon execution of transportation files the best possible service assistance - Manage file creation and all services associated wi...