Dispatch & Monitoring Officer

Job description

Central Highlands Water is a major regional employer, and we want you to join us! About us: At CHW we provide drinking water, sewerage, trade waste and recycled water services to residents and businesses in the Central Highlands region of Victoria. We are a public sector employer with a proud history spanning more than 150 years of supporting regional prosperity through service excellence. Central Highlands Water is a growing business which strives to create a thriving and sustainable region by providing the highest quality water related service to our diverse customer base. This opportunity is a vital role to shape the future of how our services support our community. To learn more about CHW and how our everyday people contribute to the Central Highlands region of Victoria, visit our website , or check out our LinkedIn or Instagram pages! The opportunity: The primary objectives of the position are to: - Being proactive within the team to eliminate duplication of effort and focusing on quality outcomes. - Share responsibility for handling customer fault calls and inquiries, maintaining communication with customers via phone, SMS messaging and online fault maps and other services. -...