CBS Adviser - Complaints Specialist

Job description

CBS Adviser - Complaints Specialist £25,500 plus great benefits (Work level 6C) Full time, Monday to Friday: Manchester city centre; in this role you’ll spend your first 13 weeks in the office for your training, and then you’ll be able to work in a hybrid way splitting your time between home and the office two days per week (find out more about our hybrid working policy at https://jobs.coop.co.uk/hybrid-working-policy ). We’re looking for Complaints Specialists to join the Sales and Services team within our wider Co-op Business Services (CBS) organisation. CBS is made up of a number of diverse teams dedicated to delivering high-quality, reliable and cost-effective business services across our Co-op. You’ll play a key role in helping CBS to support and realise our group vision of ‘co-operating to build more value for member-owners every day’. Why this role matters: In this role, you’ll own end-to-end complaints resolution across our Funeralcare business, helping us to resolve issues quickly and compassionately for our customers and members. We’ll look to you to provide excellent customer service, making sure we get the right outcomes for our customers whilst showing empathy and resi...