Front Desk Manager - Cheaha State Park

Job description

Compensation Amount: Job Summary: The Front Desk Manager oversees the front desk operations, including checking guests in and out, reservations, and monitoring of the switchboard, while ensuring overall excellent guest service. Job Description: ESSENTIAL FUNCTIONS - Receive direction from the Unit Manager and assist in the overall management of the unit’s operations. Assist in planning and developing daily operations for Front Desk operations; forecasting and analyzing sales and revenue, labor, and profit; ensuring compliance with established budget; and scheduling, supervising, and participating in the operational duties specific to the unit. - Assist in recruiting, supervising, training, scheduling, disciplining, reviewing, and directing the front desk staff. - Respond to guest inquiries and resolve customer complaints. - Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift. - Maintain and ensure safe facility environment including standards for maintenance and upkeep of unit’s equipment, housekeeping, sanitation, dress, cash control, and employee hygiene. Notify Unit Manager of all unusual events, circumstances, or other...