Customer Project Manager

Job description

Position Mission: Support all aspects of a specific IBS Customer relationship by ensuring proper execution per the IBS customer contract. Works as the liaison between NAPA (HQ, Division, District and Store) and the IBS Customer in contract compliance, customer service, inventory management, loss prevention, reporting, consistent operating among multiple sites and overall ensures that NAPA/Customer initiatives and expectations are carried out. Responsibilities: Customer Responsibilities - - Customer Satisfaction - Contract execution - Meeting or exceeding contract SLA - Contract Sales - Contract Profit - Inventory Management/Inventory Control - Customer Relations - Develops good customer relations and maintains a high level of service to the customer. Responds to customer requests and questions in a timely manner. Works closely and communicates with company and customer management teams to develop strategies to ensure the overall value of the IBS program. - Monthly Business Review - Meet with the customer on a monthly or per contract basis to review contract compliance, reporting, current business, identify wins/needs, review problems/concerns, follow-up from previous meetings and p...