AI Platorm Software Engineer

Job description

Ascensus is the leading independent technology and service platform powering savings plans across America, providing products and expertise that help nearly 16 million people save for a better today and tomorrow. Ascensus does not provide visa sponsorship now or in the future and does not hire candidates working under OPT . Section 1: Position Summary: The AI Sofware Engineer supports and scales adoption of the enterprise AI platform by troubleshooting AI behavior, identifying systemic gaps, and driving continuous improvement in platform performance and usage. This role works directly with internal associates to resolve issues and partners closely with engineering teams to diagnose root causes across LLMs, agent workflows, tools (MCP), and backend systems. Positioned at the intersection of technical support, product enablement, and AI system operations, this role goes beyond traditional support to actively improve how the platform operates and is used. Video Interview Process: As part of our Software Engineer hiring efforts, we're using a video screening process and coding assessment. To learn more and to help prepare for this click here! Section 2: Job Functions, Essential Duties...