Retail Supervisor

Job description

What you'll bring to the team Retail Supervisor - Lego Discovery Center Atlanta Job Summary: The Retail Supervisor is responsible for front-line leadership of the daily operation within the Retail Team, ensuring the health and safety of our guests and staff. The Supervisor ensures all safe operating procedures and practices are always followed and provides feedback and follow-up. The Supervisor is also tasked with ensuring world class customer service is always delivered by the Team, whilst driving operational efficiency. The Supervisor manages the daily operation of their department, and provides example-based, shoulder-to-shoulder leadership to the front-lineteam. The Retail Supervisor also Duty Manager shifts on the floor of the attraction overseeing the daily operation of all departments. Key Responsibilities: 👑 Be the on-floor role model of excellence in all retail areas. 🛍️ Lead the Retail Team to deliver world-class, guest-obsessed experiences and hit KPIs & Mystery Shop goals. 🎓 Train, coach, and develop team members to keep operations safe, smooth, and magical. 🗓️ Help plan schedules and labor needs based on seasons and crowd levels. 📦 Support merchandising, inventory cont...