Technisch Consultant ServiceNow

Job description

Role overview You will be responsible for the technical evolution of the ServiceNow platform, with a primary focus on ITSM. Besides delivering configuration work, you will support and coach internal team members and act as the technical counterpart for external vendors. Key responsibilities: Perform analysis and implement ServiceNow configurations (small to medium changes) Support and coach internal team members in ServiceNow technical capabilities Coordinate and challenge external ServiceNow vendors Define test scenarios, execute testing, and follow up on deployments until go-live Optimize ITSM processes (request flows, service catalog, CMDB, SLA setup, CSDM) Support integrations (API, IntegrationHub, Flow Designer) Improve knowledge management and self-service adoption Set up and enhance reporting and dashboards Support HRSD and CSM initiatives when needed Required experience: 8+ years of ServiceNow implementation experience in technical roles Strong expertise in ITSM and out-of-the-box ServiceNow processes Solid configuration skills (Flow Designer, Business Rules, UI Policies, Scripts, Catalog Items, CMDB, SLA) Experience with API integrations and IntegrationHub Knowledge of sec...