Operations Manager, Complaints and Vulnerability

Job description

🚀 We’re on a mission to make money work for everyone. We’re waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us. With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️ 📍Dublin | 💰 €54,400 - 66,240 + benefits | 6-month FTC | Hear from the team ✨ ⭐ Our Operations team By solving customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better for everyone 💪 The EU Operations team is at the heart of everything we do for our customers at Monzo. We know that things don’t always go as planned for our cus...