Senior Manager, CX Innovation - Project Hire

Job description

JOB SUMMARY: The Senior Manager, CX Innovation, is responsible for developing and advancing innovative guest experiences across Universal Orlando Resort, Universal Studios Hollywood & New Ventures, with potential to expand globally. This role blends guest insights, consumer experience strategy, research and development, and experimentation to uncover friction points, test innovative concepts, and build experiences that increase engagement and conversion. The Senior Manager will also partner cross-functionally across Digital & Technology and Marketing & Sales to identify journey gaps, define digital opportunities, and accelerate innovation. EDUCATION: EXPERIENCE: Your talent, skills and experience will be rewarded with a competitive compensation package. Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Orlando via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Orlando HR/Recruitment will be deemed the sole property of Universal Orlando. No fee will be paid in the event the candidat...