GCS RIS Support & Training Lab Insights Products

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position: For our Global Customer Support department, we are looking for a Support and Training Specialist for our Roche Information Solutions Lab Insights Products. In this very versatile position you act as supporter, trainer and coordinator at the pivotal point between our global affiliates and our internal departments with the following key responsibilities: Main Tasks: Technical Support : Provide high-level remote and on-site technical assistance to minimize downtime and resolve complex product issues. Knowledge Management: Maintain, update, and share specialized product documentation and service notifications to ensure a centralized knowledge pool. Training & Development: Design learning paths and conduct training sessi...