Level 3 Technical Support

Job description

If you’re a natural problem-solver who thrives on variety, enjoys mentoring others, and is passionate about delivering high-quality ICT support, we’d love to hear from you. The Bridge is a down‑to‑earth, community minded, not‑for‑profit that supports people with disability and anyone who’s faced disadvantage across south‑eastern and northern Melbourne. We’re all about creating real opportunities and helping people reach their goals—whether that’s through employment pathways, NDIS support, respite and recreation, community activities, or building life skills. We’re looking for an experienced and proactive Advanced Technical Support Engineer to join our ICT team. In this senior role, you’ll take ownership of complex technical issues, support critical infrastructure, and play a key part in strengthening our systems, security, and service delivery. What you’ll do: - Own escalated Level 3 incidents across servers, networks, cloud, apps, and end‑user environments. - Support and optimise Microsoft 365, Azure, AD, Windows Server, virtualisation, and networking. - Maintain and improve systems, assist with upgrades and migrations, and proactively prevent issues. - Work with vendors to resolv...