Villas Concierge & Operations Support Agent

Job description

The Villas Concierge & Operations Support Agent plays a key role in delivering an exceptional experience for Villa owners and guests while supporting the daily operations of the property. This position blends concierge-style guest services with operational support, ensuring that villas are prepared, guest needs are anticipated, and property operations run smoothly. The role works closely with the Concierge, Housekeeping, and Engineering teams, assisting with guest arrivals, requests, property readiness, and day-to-day coordination. RESPONSIBILITIES: - Provide a warm and welcoming first impression for Villa owners and guests, delivering attentive concierge-style service throughout their stay - Assist with guest arrivals, check-ins, orientation, and departure coordination - Support the Concierge team with guest requests, reservations, activity coordination, and personalized service needs - Serve as an on-property hospitality ambassador, helping guests navigate amenities, services, and local experiences - Assist Housekeeping and Engineering teams to ensure villas are prepared, maintained, and ready for arrivals - Coordinate deliveries, supplies, and operational logistics across the Vi...