Regional Operations Enablement Lead – Health & Benefits (DACH, PL, PT)

Job description

As the Operations Enablement Lead for Germany (DE), Switzerland (CH), Poland (PL), and Portugal (PT) within Health & Benefits (H&B) Europe (xFR), this role provides operational leadership and hands-on support to smaller, high-growth countries where operations responsibilities are often held alongside broking or client service roles. Acting as the operational enablement, the role partners closely with Country Leaders, local in-country operations representatives, and the regional operations team to strengthen operational capability, consistency, and maturity. The focus is on enabling effective day-to-day operations, embedding standard processes, improving efficiency through process improvement and automation, and ensuring full adoption of strategic platforms, regulatory compliance, and high-quality data across all systems. This role does not carry direct people management accountability but operates with significant influence across countries, supporting execution of both business-as-usual and strategic change priorities to enable sustainable growth, operational excellence, and margin improvement across DACH, PL, and PT. The role also plays a key part in upholding H&B Excellence stan...