Patient Service Representative

Job description

Patient Service Representative About the Role Are you someone who thrives at the front lines of patient care — greeting people, solving problems, and keeping everything running smoothly? As a Patient Service Representative at Thundermist Health Center, you’ll be the first point of contact for the patients and families we serve. You’ll schedule appointments, register patients, answer phones, collect payments, and make sure every visitor feels welcomed and supported from the moment they walk in. This role is the heartbeat of our medical practice — and a chance to make a real difference in health equity for the communities that count on us. What You’ll Do Patient Registration & Scheduling: - Register patients by accurately entering demographics, insurance information, and all required data into the system. - Schedule, confirm, cancel, and reschedule patient appointments based on provider availability and clinical appropriateness. - Verify insurance coverage and update records when changes occur. - Collect co-payments and outstanding balances at the time of each visit. - Identify scheduling issues or emergent patient needs and direct them to the nursing team for triage. Communication &...