Associate Patient & Customer Experience Liaison

Job description

Job Description Serves as liaison between care providers, patients and families. Maintains ongoing communication with patients and their families; responds to some of the comfort needs for patients. Assists patients and families in obtaining answers to questions that they may have; informs patients and families of available resources to help with their non-medical needs. Job Responsibility: - Maintains ongoing communication with patients and their families. - Makes periodic rounds of the waiting room, examination areas, lobby, treatment floors, emergency room etc. to check in with patients and/or families and assess satisfaction and comfort level. - Assists patients and families by obtaining answers to questions including non-clinical information on the status and causes of delays. - Provides directions to other areas of the hospital such as the cafeteria, public restrooms, chapel etc. - Provides general, public information regarding other hospital services and programs. - Interprets and communicates the Patient Bill of Rights and other policies and procedures to patients, families, staff and volunteers. - Communicates any concerns needing immediate attention to the appropriate sta...