Guest Service Agent | Hotel Burg | Leesburg, VA | Modus by PM Hotel Group

Job description

The Burg Hotel is excited to welcome a passionate Guest Service Agent to our team! Reporting directly to the Rooms Manager, this role is perfect for someone who thrives on creating memorable, personalized experiences for every guest. We’re looking for a warm, charismatic professional who brings energy, dedication, and outstanding communication skills to every interaction. As a key member of our Front Office Team, you’ll play an essential role in shaping exceptional stays and leaving lasting impressions. What You'll Do: Here are some of the tasks you'll be responsible for daily: - Provide exceptional personalized customer service and experiences to guests. - Think on your feet, use good judgement and problem solve in a fast-paced environment. - Provide support to guest services leaders and the entire hotel team. - Create a warm and welcoming atmosphere. - Assist with guest transportation needs, directions, and luggage handling. - Be familiar with Hotel Burg website, area attractions and offer suggestions about local activities (recreation, dining, shopping, etc.), as well as the list of daily events and individual group events. - Assist guests with future reservation needs. - Mainta...