IT Services Specialist

Job description

At Abrigo, we provide market-leading compliance, credit risk and lending software solutions that financial institutions use to manage risk and drive growth. Our solutions automate key processes and allow our customers to maintain compliance, fight financial crime, process loans quicker, and leverage data to strengthen their portfolio. Abrigo is seeking an IT Services Specialist to join our IT Services team, providing comprehensive IT support to internal customers in a fast-paced, security-focused fintech environment. This role blends frontline Service Desk responsibilities with hands-on system and endpoint administration, offering broad exposure to Microsoft 365, Azure, Intune, and emerging technologies such as AI. This position is in-office based in Raleigh, NC and reports to the Manager of IT Services, within an organization that operates under a security-first model reporting up to the Chief Information Security Officer. What You’ll Do: - Service Desk & End-User Support - Deliver high-quality, “white glove” Tier 1&2 IT support to internal employees of varying technical skill levels, both in-person and via remote support tools - Serve as the primary triage point for all IT incide...