Patient Services Specialist

Job description

If you are a current YAI employee, please click this link to apply through your Workday account. Key/Essential Functions & Responsibilities: Minimum Qualification Requirements including education, experience, licensure/certification, etc. and essential physical capabilities (e.g. lifting, assisting lifting, standing, etc.) Preferred Qualification Requirements ( desired requirements beyond MQRs above) Schedule: Monday to Friday 9am to 5pm - Accepts calls from patients referred to PHC for medical services and collects information required to schedule appointments, assist callers or redirect calls. - Completes registration process by obtaining patient demographic and insurance information and entering required data into scheduling database. - Provides information regarding services, sliding scale fees and/or appointments to callers. - Determines appointment type and length based on patient needs and schedules appointments for services using appropriate scheduling templates. - Collects information needed to assist in connecting callers to appropriate departments for non-scheduling related inquiries and routes calls or takes messages, as applicable. - Escalates callers with complaints o...