Director, Agent Enablement

Job description

SUMMARY: Responsible for leading the enterprise Agent Enablement arm, providing strategic direction, governance, and oversight across all agent related functions, including Agent Experience, Agent Administration, Agent Engagement, Agent Communications, and Sales Learning. This role ensures agent enablement strategies are integrated, aligned to Segment Sales priorities, and designed to support agent effectiveness and consistency. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. - Provide enterprise leadership and oversight for the Agent Enablement function, ensuring cohesive strategy, governance, and prioritization across Agent Experience, Agent Administration, Agent Engagement, Agent Communications, Channel Partnerships and Sales Learning. - Establish operating standards and lead change initiatives to evolve agent enablement models. - Partner with Segment Sales leadership to align agent enablement strategies to sales priorities, growth initiatives, and retention goals. - Translate sales direction into integrated enablement approaches that support agent effectiveness and consistency. - Oversee agent engagement and partner strategies, includi...