Support Specialist I

Job description

YOUR MISSION (The Job Description) The incumbent in this position is responsible for monitoring, configuring, maintaining, installation, and removal of Virgin Hotels Las Vegas (VHLV) technology hardware and software; responsible for basic troubleshooting of all technology problems associated with property technology; adhere to user security policies for all systems; responsible for providing IT service desk support for all Team Members and other users of property technology. Qualifications: THE NITTY-GRITTY (The Essential Job Duties) - Provide telephone, remote, or in-person IT service and support to all VHLV team members or other property technology users - Record all Help Desk interactions according to IT procedures - Resolve basic to intermediate technology problems - Setup and prepare technological equipment for operation, in accordance with Information Technology policies and user needs - Perform basic troubleshooting of hardware and software on all systems. Utilize contracted vendors for assistance if problem persists after troubleshooting process - Perform preventative maintenance procedures on all technological equipment on a scheduled basis - Communicate as directed with a...