Senior Service Representative

Job description

Primary Duties: - Working as part of the business sales process account team (e.g. Account Manager/Customer Business Manager, Sales Engineer, etc.) to meet customer expectations - Generate service orders via the appropriate service order system to activate voice & data services and generate billing - Receive calls from customers regarding billing, payment arrangements, toll inquiries, requests for new, changed service or after market opportunities and associated rates, or miscellaneous information; complete request to customer satisfaction - Determine availability of and oversee the coordination of resources to meet customer requests - Where resources are not available, follow through to ensure facilities successful resolution - Focusing on complex business applications as determined by the sales process account team for selected business customer set - Proactively notify customer when exception to customer request exists - Visit customer premises (if not already located on premises) as required - Resolve errors/problems which prevent assignment, design or translation of service orders - Research/resolve customer problems to ensure customer satisfaction (e.g. spreadsheets, conferen...