Command Center Manager

Job description

Company Details Are you a strategic leader with a passion for operational excellence in high-availability environments? Do you thrive in fast-paced, mission-critical settings and love mentoring high-performing teams? If so, Berkley Technology Services (BTS) wants to meet you! BTS is the powerhouse tech arm of W. R. Berkley Corporation , a Fortune 500 commercial insurance leader. We deliver cutting-edge IT solutions to over 60 global operating units, driving innovation and security across the enterprise. With a culture built on collaboration, entrepreneurship, and continuous growth, BTS is where technology leaders come to thrive. Right Team. Right Technology. Simple and Secure. Responsibilities: What You'll Do: As our Command Center Manager , you’ll lead a team of Level I and II Analysts across multiple shifts, ensuring seamless 24x7x365 operations of our enterprise data centers. You’ll be responsible for: - Overseeing incident response, system monitoring, and SLA adherence - Leading enterprise event escalations and executive-level communications - Driving process maturity, automation, and operational efficiency - Hiring, mentoring, and developing top-tier technical talent - Collabo...