Business Process Analyst

Job description

Job DetailsJob Location: Earth City, MO 63045About the Company Cloud5 Communications delivers exceptional customer experiences through managed IT services (MSP) and innovative High-Speed Internet / network managed services, cloud-based telephony solutions, and contact center services for the hospitality industry. We combine cutting-edge technology with hospitality expertise to help the world's leading brands deliver outstanding guest experiences. Role Overview: Cloud5 is seeking a Business Process Analyst to analyze, redesign, and optimize core business processes across the organization. This role will work closely with business and technology stakeholders to improve efficiency, scalability, and quality through process re‑engineering, automation, and the practical use of technologies such as RPA and AI. The ideal candidate is both process‑oriented and technology‑savvy, able to translate business challenges into streamlined workflows and automation opportunities that deliver measurable business value. Key Responsibilities: Assess and document existing business processes across operations, IT, finance, customer service, and other functional areas Identify inefficiencies, risks, and a...